FAQ & Policies
Everything You Need to Know
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information - get in touch today.
Do you offer gift cards?
You have three options when purchasing gift cards depending on where you want to purchase.
If you purchase from Sugar Bears Antique Mall, you can purchase a Sugar Bears GiftCard directly from the store.
If you purchase from Etsy, you can purchase from Etsy.com.
If you purchase through Facebook Marketplace, please message email@example.com for further details. There are no Facebook Marketplace gift cards, but we can discuss how to gift an item you see on there and deliver it to your special someone.
What are the payment options?
We sell in three locations - Sugar Bear Antique Mall, Etsy and Facebook Marketplace.
Sugar Bear Antique mall and Etsy define the payment options. All major credit cards are accepted.
Facebook Marketplace requires Facebook payments, cash, PayPal or Venmo. All payments will be discussed and
finalized per purchase.
What is your return policy?
We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 14 days of receipt for a full refund or exchange. The product must be returned in its original condition and packaging, and you are responsible for the cost of return shipping. Refunds will be processed within 7 days of receipt of the returned product. Exceptions apply to items listed "sold as-is" "sold where is" or "all sales final." These items may not be returned. We strive to communicate effectively, disclose imperfections and price accordingly.
Information We Collect
We collect personal information that you voluntarily provide to us when you use our Site. This may include your name, email address, mailing address, phone number, and other contact information. We may also collect non-personal information, such as the browser you are using, the type of operating system you have, and the pages on our Site that you visit.
How We Use Your Information
We use the information you provide to us to respond to your inquiries, to provide you with the products or services you have requested, and to improve our Site. We may also use your information to send you marketing communications that we think may be of interest to you. You can opt-out of receiving these communications at any time.
Disclosure of Your Information
We will not sell, trade, or rent your personal information to third parties. We may share your information with third-party service providers who help us operate our Site and provide our products and services to you. We may also share your information if required by law or in response to a court order.
We take reasonable measures to protect the information you provide to us through our Site. However, we cannot guarantee the security of your information, as no method of transmission over the internet or electronic storage is 100% secure.
Changes to this Policy
We may update this Policy from time to time to reflect changes in our practices or to comply with legal requirements. We will post the updated Policy on our Site and notify you of any material changes. Your continued use of our Site after the updated Policy has been posted indicates your acceptance of the changes.
If you have any questions or concerns about our privacy practices or this Policy, please contact us at firstname.lastname@example.org.
Terms and Conditions
Welcome to YellowRoseVintageShop.com, owned and operated by Yellow Rose Vintage Shop, LLC. By accessing or using our website or purchasing products from our online shop, you agree to be bound by the following terms and conditions:
Use of Website You may use our website for personal and non-commercial purposes only. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any information, software, products or services obtained from this website.
Product Descriptions We make every effort to ensure that the product descriptions, prices and other information on our website are accurate and up-to-date. However, we do not guarantee that the information is error-free, complete or current. We reserve the right to modify or update product information at any time without prior notice.
Orders and Payment When you place an order with us, you are making an offer to buy products from us. We reserve the right to refuse or cancel any order for any reason at any time. Payment must be made at the time of purchase, and we accept all major credit and debit cards. Prices listed on our website do not include shipping and handling fees or applicable taxes, which will be added at checkout.
Shipping and Delivery We will make every effort to ensure that your order is delivered within the estimated delivery timeframe. However, we are not responsible for any delays or damages caused by shipping carriers or other factors beyond our control. Delivery times may vary depending on your location and the shipping option you choose at checkout.
Returns and Refunds We want you to be completely satisfied with your purchase. If you are not satisfied, you may return the product within 14 days of receipt for a full refund or exchange. The product must be returned in its original condition and packaging, and you are responsible for the cost of return shipping. Refunds will be processed within 7 days of receipt of the returned product.
Intellectual Property All content on our website, including text, graphics, logos, images, audio and video clips, software and other material, is protected by copyright, trademark and other laws. You may not use or reproduce any of our content without our prior written consent.
Limitation of Liability We are not liable for any damages, including indirect, incidental, special or consequential damages, arising from the use or inability to use our website or products, even if we have been advised of the possibility of such damages. Our liability for any claim arising from your use of our website or products is limited to the amount you paid for the product.
Governing Law These terms and conditions are governed by and construed in accordance with the laws of [insert state/country]. Any disputes arising from these terms and conditions or your use of our website or products shall be resolved in the courts of [insert state/country].
Changes to Terms and Conditions We reserve the right to modify these terms and conditions at any time without prior notice. Your continued use of our website or purchase of our products constitutes your acceptance of any changes to these terms and conditions.
If you have any questions or concerns about these terms and conditions, please contact us at [insert contact information].
Consignment Terms and Conditions
Consignment Agreement: Before consigning your home decor items, you will be required to sign a consignment agreement that outlines the terms and conditions of the consignment arrangement. This agreement will detail the commission rate, the length of the consignment period, and any other relevant information.
Item Acceptance: We reserve the right to refuse any home decor item that does not meet our standards for quality and condition. We will inspect all items before accepting them for consignment. If an item is not accepted for consignment, it will be returned to you.
Pricing: We will work with you to determine the appropriate price for your home decor item. We may adjust the price as necessary to ensure that it is competitive and in line with current market trends.
Commission: We will take a commission on the sale of your home decor item, as specified in the consignment agreement. The commission rate will depend on the type of item and the expected selling price.
Consignment Period: The consignment period will be specified in the consignment agreement. At the end of the consignment period, you will have the option to renew the consignment agreement or have the item returned to you.
Payment: Payment for the sale of your home decor item will be made to you according to the payment schedule outlined in the consignment agreement. Payments may be made by check, electronic transfer, or other agreed-upon method.
Returns: If a customer requests a return or refund of a home decor item, we will handle the return and refund process in accordance with our store's policies. If a returned item was sold on consignment, we will provide you with notice of the return and adjust your account accordingly.
Damage and Loss: We will take all reasonable precautions to protect your home decor item while it is on consignment. However, we are not responsible for any damage, loss, or theft that may occur while the item is in our possession.
Agreement Termination: Either party may terminate the consignment agreement at any time with written notice to the other party. If the agreement is terminated before the end of the consignment period, we will return the home decor item to you.
Ownership: You retain ownership of the home decor item until it is sold. If the item is not sold within the consignment period, ownership will revert back to you.